Maintenance/Trouble information
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| Q1.Membership |
This is about the membership fees of ura-channel.com and its expire date.
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| Q2.Downloading and playing movie clips |
It is about download speed of a movie. We also have trouble shooting such as "Downloading takes too much time" and "Downloading doesn't complete"
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| Q3.Sign up |
It is about the sign-up for ura-channel.com. We show you the process from sign-up to the use of our service, and the membership expiration.
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| Q4.Cancellation of autocharge |
It is about the cancellation of ura-channel.com membership. You can always cancel your membership online. We show you the flow of membership cancellation.
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| Q5.Credit card |
It is about the credit cards that you can use to sign up for ura-channel.com. We show you when we withdraw the monthly fee and the necessary procedures when the card information is changed.
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| Q6.Password and user ID |
It is about the password and User ID which ura-channel.com provides you when you sign up for ura-channel.com. We show you what you have to do when you forget your password, and when you want to change your User ID.
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| Q7.Movie clips |
It is about the movies which ura-channel.com delivers. We show you fundamental knowledge such as "what is bit rate?" and how to combine divided movies.
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| Q8.Windows media player |
It is about the Windows Media Player that plays a movie which ura-channel.com delivers. We show you how to install Windows Media Player and how to operate it.
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| Q9.Macintosh |
It is for Macintosh users in using ura-channel.com. We show you how to install the latest Windows Media Player and other necessary information.
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| Q10.Personal information |
It is about how we deal with personal information. We show you the SSL (Secure Socket Layer) which ura-channel.com utilizes.
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| Q11.DRM license acquisition |
It is about Digital Rights Management.
We don't have any DRM movies since AUG 2007.
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| Q12.Recommended browser |
It explains which browser is accurately displayed in the use of ura-channel.com.
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| Q13.Other inquiries |
We gathered other questions frequently asked other than the questions above here.
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