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| Downloading and playing movie clips |
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| Q2-1. | What do I need to play movies? |
| A2-1. | They can be played with Microsoft Windows Media Player 9 |
| Q2-2. | What kind of computer do I need? |
| A2-2. | Please download sample movies here and see if you can play the movie on your computer. |
| Q2-3. | I can't see anything. I just hear sound. |
| A2-3. | In the case of this, do as follows. Your computer might not have the proper Microsoft Windows Media Player, or your Windows Media Player that is not the latest version. Please download the latest Windows Media Player and install it here. If you can't play movies yet, please uninstall the current Windows Media Player and re-download the latest Windows Media Player and install it. |
| Q2-4. | It downloads really slowly. |
| A2-4. | The possible problems are below. 1.Problems with your provider Depending on your provider, downloading speed can be slow when it is busy. 2.Connection problems between provider and our server. It is possible that your provider has a connection problem, so please inquire your provider. 3.Problems with our server connection It is possible that we have tremendous access to our download server, which leads into low server performance. We propose that you access to our site when our server is not busy (Japan time: 23:00 to 3:00). |
| Q2-5. | New movies are not provided. |
| A2-5. | If you use Internet Explorer6.0 for your browser, in the menu bar, go to "tool" > "internet options"> "Internet temporary files" > "setting". When your "setting" panel is displayed, check "uncheck the new version". After the procedures, please close Internet Explorer and re-launch it and reload it. |
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