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| Credit card |
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| Q5-1. | My credit card is active but I was automatically canceled my membership. Why? |
| A5-1. | It is because we couldn't withdraw your monthly payment from your credit card. We confirmed the following messages, but our support team can't assist you on this, therefore, please inquire your credit card company. Expiration of your credit card Insufficient balance of your account Error in changing credit card number A lost or stolen card |
| Q5-2. | What is the description of the monthly payment? How does it appear on my credit card? |
| A5-2. | The description from ura-channel.com will be written as follows.
The description: MAXCONNECT SINGAPORE Pte Ltd. The payment that is shown on the credit card is not from this month, but it is from the previous month. Please confirm the date of use and the date of withdrawal. The payment of the credit card is different depending on each credit card company. However, basically, for the use till the 10th of each month, the withdrawal will be made at the 10th of next month. Regarding the date of withdrawal from your bank account, our support team can't assist. Therefore, please inquire the credit card company. |
| Q5-3. | Which day of the month is the monthly payment of membership made? |
| A5-3. | The membership fee of ura-channel.com will be made in advance every month, and the expiration of membership will be updated automatically after 30 days of registration. Date of registration + 30 days = Expiration of membership. The next day of expiration date of membership = Date of payment of the membership fee First, the first membership fee will be withdrawn on the date you sign up. The membership fee for next month will be withdrawn the next day of your first month expiration date and your membership will be automatically updated for another 30 days. As it is stated on the "registration confirmation mail", and "Membership Rules", if you sign up using your credit card, your membership will be updated automatically and your monthly payment will be made monthly, as long as you donft cancel your membership. If you cancel your membership when your membership is valid, membership fee for next month will not be withdrawn. |
| Q5-4. | If I sign up using a credit card, will my membership be updated monthly? |
| A5-4. | As it is stated on the "registration confirmation mail", and "Membership", if you sign up using your credit card, your membership will be extended for one month automatically and your monthly payment will be made monthly, as long as you don't cancel your membership. If you cancel your membership when your membership is valid, membership fee for next month will not be withdrawn. |
| Q5-5. | I have canceled of autocharge but I am still charged with the membership fee. |
| A5-5. | The payment of the credit card is different depending on each credit card company. However, basically, for the use till the 10th of each month, the withdrawal will be made on the 10th of next month. |
| Q5-6. | Can you check if I am making double payment? |
| A5-6. | Our system doesn't allow double registration with the same credit card, double payment will not occur. Also in order to avoid double payment, you can't register with the same e-mail address. |
| Q5-7. | Can I change my credit card that I have registered? |
| A5-7. | The registered credit card can be changed to your other credit card at membership change page in the sign up & cancellation page here. |
| Q5-8. | My registered credit card will expire this month. I want to update my membership next month. What should I do? |
| A5-8. | The registered credit card can be changed to your other credit card at membership change page in the sign up page here. |
| Q5-9. | My credit card was stolen, the credit card number had been changed. Do I still need to sign up once again in this case? |
| A5-9. | In case your membership was canceled because of your defects, we send e-mail that explains information of resigning up. You will need to sign up once again. |
| Q5-10. | How do we make a payment? |
| A5-10. | The address of the company that operates ura-channel.com is located in the United States, Monthly fee payment is made in US dollar. |
| Q5-11. | After inputting the credit card information to sign up, I can't go to the next step. |
| A5-11. | We can think of three patterns for this error. *After inputting credit card information It goes back to the credit card input page. "Please wait" message displays but it stays still more than 10 minutes. A blank white page appears. We can think of several reasons for above. We couldn't verify the credit card. Your credit card was expired. The shortage of credit card balance. Credit card number error. A lost or theft credit card. Connection error. Either case, your registration was a failure. Please sign up once again. |
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