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Password and user ID
Q6-1. I lost my password.
A6-1.

If you lost your password, please contact to us here.

Please change from page under.

New password will not be created if you type a wrong user ID and wrong password on the page where you create your new password.
Q6-2. I can't download the movie files.
A6-2.

Please confirm the following things below.

You are trying to log in a wrong way.
Please type your user ID and password in the text input filed which is open when right-clicking the movie download button.
Use of wrong password
Type in your correct password by coping and pasting.
Your browser's cookie is not enabled.
If the password box goes back to blank over and over after you type in your password, your browser's cookie is not enabled. If your cookie is not enabled, you can't log in to the member page, so please enable your cookie.
Please perform your cookie test on the check page.
The time on your computer is set wrong.
Even if the browser's cookie is enabled and your time is set wrong, cookie doesn't work right.
Please check the date and time of your computer and correct the time.
I can't use a download tool or ADSL speeding-up tool.
As some download tools or ADSL speeding-up tool do not have a function to get cookie from Internet Explorer, you can't complete your download properly. After the log in to Internet Explorer, you might be able to use a download tool, but we don't support those.
When you log in to the member area, unset the firewall temporally.
Q6-3. I want to change my user ID.
A6-3. Basically the user ID is e-mail address, if you would like to change your user ID, could you change here.
Q6-4. I forgot my user ID.
A6-4. Please inquire here.
When you inquire us, please send the following information as well.

Credit card registration Name
*We can't verify your information without your registered e-mail address
Name that appears on the credit card
*In alphabet
The last 4 digits of your credit card
*Please refrain from e-mailing all the number with e-mail as it is dangerous in terms of security.
If the information given to us matches our database and verify you, we will notify your registered information.
Q6-5. Can I register with my desired password?
A6-5. In terms of security, we automatically generate password with 8 digits using number and alphabet. When you would like to change your password could you change here.
Q6-6. I don't know how to input my password.
A6-6. You typed o (alphabet) and 0 (number) wrong, or l (as letter) and i (as imagination) wrong.
You typed space in between each word or number.
Q6-7. I want to change my password.
A6-7. After signing up, could you change here.
Q6-8. All of a sudden, I can't download the movie files any more.
A6-8. We can think of several reasons.
Your password is invalid.
It is possible that your monthly payment couldn't be completed because your registered credit card is expired or credit card balance is not sufficient, which ended up canceling your membership. In that case, we will send you an e-mail that notifies you that your membership was automatically canceled.
Password input page isn't properly displayed.
Old data is stored on your computer or on your browser.
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All content, including images, text, graphics, video and audio content contained in the website is protected under the laws of copyright, owned or under license to COMPANY or its designees, and represents proprietary and valuable intellectual property. Duplication, editing, sale or offering to third parties, emailing and uploading to other sites without permission is strictly prohibited and will result in this company taking legal actions according to US law. If you notice any violation of statement above please contact us here.
Compliance with 18 U.S.C 2257
This website contains sexually explicit content. BY ENTERING THIS SITE, YOU ARE HEREBY AFFIRMING UNDER PENALTY OF PERJURY PURSUANT TO 28 U.S.C 1746 THAT YOU ARE 18 YEARS OF AGE OR OLDER.
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