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| DRM license acquisition |
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| Q11-1. | What is the DRM in general? |
| A11-1. | NO DRM movies currently. "DRM" is the abbreviated name of "Digital Rights Managements". It is the technology that protects the copyright of the digitized data aiming at copyright management. About the contents corresponding to DRM, only the person who acquired the license of the movie can view. |
| Q11-2. | Unable to click "Play" button |
| A11-2. | Please refer here at first. Even if there is no problem, try to operate as follow. 1.Select "Tools" in Menu bar of Internet Explorer 6 -> "Internet Options." 2.Click "Security" tab, and click "Custom Level..." 3.Check the all buttons as "Enable", then click "OK" button -> click "Yes" on "Warning!" window -> "OK" again on "Security Settings" window -> "OK" on "Internet Options" to close. |
| Q11-3. | Unable to play even logged in |
| A11-3. |
1.Please log out once. Select "Tools" in Menu bar of Internet Explorer 6 -> "Internet Options." 2."Delete Cookies" and "Clear AutoComplete history" as follow here. 3.Start Media Player -> "Tools" -> "Options..." 4.Click "Privacy" tab -> release the check of "Acquire licenses automatically for protected content" -> "Apply" -> "OK" 5.Please try to play by log out status |
| Q11-4. | Error message as "A problem has occurred in the DRM component..." |
| A11-4. | Important notice! If you delete "hidden folders and files (= half transparency folders and files)", your PC might not start up. In order to avoid such a mistake, please make sure to set up as "Do not show hidden folders and files" following below, Please notice that ura-channel.com never take any responsibility of your mistake such as deletion of "hidden folders and files" in your PC. <Windows ME, 2000,XP> 1.Click "My Computer" -> Click "Tools" on menu bar -> Select "Folder Options..." -> Click "View" on the tab 2.Scroll down "Advanced settings:" -> Mark the check button of "Do not show hidden folders and files" -> "Apply" -> "OK" 3.Please delete all the files in "DRM folder" on "My Computer" [Location of "DRM" folder for Windows ME] Local Disk (C:) -> "WINDOWS" folder -> "DRM" folder [Location of "DRM" folder for Windows2000, XP] Local Disk (C:) -> "Documents and Settings" folder -> "All Users" folder -> "DRM" folder <Windows98SE> 1.Click "My Computer" -> Click "View" on menu bar -> Select "Folder Options..." -> Click "View" on the tab -> Mark the check button of "Show all hidden folders and files" on "Hidden folders and files"-> "Apply" -> "OK" 2.Please delete all the files in "DRM folder" on "My Computer" [Location of "DRM" folder for Windows98SE] Local Disk (C:) -> "WINDOWS" folder -> "All Users" folder -> "DRM" folder |
| Q11-5. | In case of Security upgrade failure |
| A11-5. | If you could not Security upgrade, Please try as following links 1.Media Player security upgrade here. 2.Windows Update here. |
| Q11-6. | Unable to display the "License Authorization" window |
| A11-6. | If you are setting Firewall or Proxy on your PC, it might not connect to the license server correctly. Please try to connect again inactive Firewall and Proxy. The Firewall is a standard utility application for anti-virus software, Router and Windows XP etc. [How to inactivate Proxy] "Tools" on Internet Explorer menu bar -> "Internet Options..." -> "Connections" on tab -> "LAN Settings..." -> Release check box of "Use a proxy server..." -> Close the browser once -> Try to log in again |
| Q11-7. | Error messages such as "The license haven't been valid, but will be valid in the future". |
| A11-7. | This alert appears, in case of wrong date or time setting in your PC.
Please adjust to the right date and time. |
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